PBCollagen respects your privacy. This policy explains how we collect, use, store, and protect your personal data when you interact with our website or services. We operate in South Africa and comply with the Protection of Personal Information Act (POPIA) as well as relevant international standards where applicable.

1. Information We Collect

We may collect the following categories of data:

• Form data: name, email address, phone number, and message content when you submit a contact or inquiry form.
• Technical data: IP address, browser type, device information, and operating system for analytics and security purposes.
• Usage data: pages visited, time spent, and interaction patterns collected via cookies and similar tracking technologies.

2. How We Use Your Data

Your data is used solely for the following purposes:

• Responding to your inquiries and providing consulting information.
• Improving our website content and user experience through analytics.
• Complying with legal obligations and protecting our rights.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Cookies and Tracking

Our website uses cookies to analyse traffic and remember user preferences. You can manage cookie settings through your browser. Third-party analytics providers (e.g., Google Analytics) may process anonymised data under their own privacy policies.

4. Data Storage and Security

Your data is stored on secure servers within South Africa. We implement reasonable technical and organisational measures to protect against unauthorised access, loss, or alteration. Data is retained only as long as necessary for the purposes described in this policy or as required by law.

5. Third-Party Processors

We may engage trusted third-party service providers for hosting, email delivery, analytics, and form processing. These processors are contractually bound to handle your data only on our instructions and with appropriate security measures.

6. Your Rights

Under POPIA and applicable privacy laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Regulator (South Africa).

7. Anti-Misrepresentation Statement

PBCollagen does not make misleading claims, create false urgency, or use fake endorsements. We do not imply official affiliation with any government body, certification authority, or unverified brand. Any guarantees of specific results are clearly stated and supported by evidence. Our ownership and contact details are transparent and accurate.

8. Contact Us

For privacy-related requests, data access, or questions about this policy, please contact us:

Email: info@pbcollagen.com
Phone: +27(11)4223403
Address: 7185 Wood Road Suite 128